Please read these terms and conditions carefully as they set out Surab Limited’s contract with you.
1. Where costs and specifications have been based on a visual inspection of the site, Surab Limited will not accept responsibility for changes found to be necessary if actual conditions vary from those expected based on the visual inspection. We will bring any required changes to your attention. The type of conditions which may vary could include the capacity of the gas main and hidden pipe runs. Where the need for a larger gas supply is identified, the supply will usually need to be upgraded by Transco. Surab Limited will not be responsible for the cost of upgrade, or for the consequences of any delay in getting an upgrade. We will use our best endeavours to re-arrange our work around any need to upgrade the gas supply, but where we incur additional costs we will discuss these with you and may need to pass these costs on to you.
2. The estimated price and the start and likely duration of our work should be agreed through the office before the work commences. Our prices may be subject to change where our suppliers alter their prices after our estimate is issued. The issue of an estimate does not imply that we are bound to carry out the work and we reserve the right to decline to carry out the work estimated.
3. The estimates of start date and duration of work are our best estimates, and we will make every reasonable effort to complete the work on time. However, we cannot be held responsible for delays due to factors outside our control such as adverse weather conditions, supplier delivery delays, and delays by other trades working on site.
4. We will carry out the work during our normal office hours. Where it is necessary to work outside normal office hours we will inform you.
5. Where a situation arises which is not specifically covered in these terms and conditions, normal industry practice will apply and we will use reasonable efforts to inform you of the action we propose to take.
Access & Making Good
6. To gain access to the system we may need to take up carpets, floor coverings, and floorboards. We will try to give you reasonable notice of where such access is necessary in order for you to arrange this. Where the need for access to specific areas becomes apparent during our work we will attempt to contact you to discuss with you how you would like to facilitate this. Our engineers will make reasonable attempts to gain access and return floors and floor coverings to their original state, but where this is not possible it is your responsibility to arrange this.
7. Although we make all reasonable efforts to minimise marking and damage to décor when working on your premises, where decoration, including plastering and carpentry are affected by our work, Surab Limited will not accept responsibility for redecoration. Equally, when diagnosing and repairing systems, there may be escapes of water which can cause damage. Again, Surab Limited will not accept responsibility for this type of damage.
Quality Standards
8. We will attempt to fit all new installations to the manufacturer’s standards and to industry best practice standards unless this is not possible because of physical constraints or your preferences as to the way we conduct the work. All work will be conducted to GASSAFE and OFTEC standards.
9. For most types of boiler it is best practice to Powerflush heating systems before installing a new boiler or other major system components to minimise wear and internal corrosion. It is also typically in accordance with manufacturers recommendations. Where you choose not to Powerflush the system we will put corrosion inhibitor in the system. Surab Limited will not accept the risk of accelerated system corrosion or of any impact on manufacturers’ guarantees from not Powerflushing the system.
10. Both Surab and its individual employees have obligations under Health and Safety law, and under our registrations with GASSAFE and OFTEC. These mean that where we become aware of dangerous or potentially dangerous installations we are obliged by law to report them and in some cases cut them off. These are legal obligations with serious penalties for us if we do not comply. We cannot be held liable for the consequences of complying with these obligations.
11. It is a legal requirement that new boilers installations and replacements use condensing boilers. Condensing boilers visibly emit steam from the flue. There is currently no fully effective method that we are aware of to remove this steaming.
12. In certain circumstances we use sub-contractors to undertake work. Where they directly contract with you to conduct the work the responsibility for making sure they conduct their work properly and on time remains with you. Where they contract with us we have this responsibility.
13. Where we fit a fully pumped heating system, or convert a system to fully pumped, there may be an increase in the level of noise from the pump and system. This is a feature of fully pumped systems and there is typically no effective way of removing this noise without major work (for example, by increasing the size of pipework throughout the premises).
Additional Works
14. There will be additional charges for any variations or additions to the work which you request, or which we find to be necessary whilst we are doing the work which could not reasonably have been foreseen when we gave the original estimate for the work.
15. Our price does not include the cost of removal of dangerous waste materials, such as asbestos, which we only become aware of once the work has commenced. Any such work would be at an extra cost which we would agree with you.
16. Where we repair or replace parts of your system, we cannot be held liable for the cost of replacing or repairing other parts of the system which subsequently develop faults.
Payment Terms
17. Unless otherwise indicated in writing, payment is due on submission of invoice.
18. You shall not become the owner of the goods installed until you have made payment in full.
Liability
19. To the extent permitted by law, Surab Limited shall not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) however it arises. Surab Limited’s liability to you arising out of or in connection with these terms and conditions shall not exceed the amount invoiced to you by Surab Limited or £100,000, whichever is the lower.
20. Nothing in these terms and conditions is intended to limit or exclude any rights you have which may not be excluded by law nor in any way to exclude or limit our liability to you for fraud or for death or personal injury resulting from our negligence.
Your Data
21. We hold all information about you in accordance with data protection legislation. We will not pass this information or sell it to others, except in the case of the sale of all or part of our business. We use this data for internal administration purposes. We may use your information to write to you about our services. If you would prefer us not to write to you about our services please let us know.
General
22. Surab Limited will not be liable for any delay in carrying out work if this delay is caused by circumstances beyond Surab Limited’s reasonable control.
23. If the whole or part of any provision of these terms and conditions is proved to be illegal or unenforceable, the other provisions and the remainder of the provision in question shall remain in full force and effect.
24. These terms and conditions shall be subject to English law and all disputes in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.