Frequently Asked Questions
Browse a selection of FAQs regarding our services. If you have additional questions please contact us.
We have 5 full-time members of staff.
3 of our engineers are gas safe certified.
Gas Safe certification regularly updated and adhered to. Worcester Bosch Gas and Oil boiler installation training as part of our Worcester Bosch accredited installer status.
Yes - However, this may vary depending on the business type, please call us for more information.
Yes - We are fully insured, call our friendly team for more information.
For customers with an active maintenance contract in an emergency we respond within 24hrs of the fault being reported (weekdays).
For customers with an active maintenance contract, yes, as they take priority over those without a contract (weekdays).
We are Worcester Bosch Accredited installers and work with most branded boilers.
On average, we complete around 85% of jobs on the first visit.
Yes - Estimates are provided on a no-obligation basis.
We regularly work with Local Housing Association for boiler servicing and plumbing related works.
Yes - All parts are included in the initial quote for full transparency.
We offer both morning and afternoon appointments, please let us know which would be best for you.
Ideally, we would require 2 weeks notice (10 working days).
£140.00 to include the boiler service and the landlords' safety check.
An electronic copy of the certification is given on the day of the check.
Direct = Heated by the boiler.
Indirect = Heated by an immersion.
Direct cylinders are usually fitted where economy 7 or electric heating is installed.
We supply and fit both mains fed direct and indirect cylinders.
We work closely with Stuart Turner for pumped systems and mains boost.
We offer a 3-year guarantee on workmanship and manufacturers guarantees on all items fitted.
Yes - Our comprehensive bathroom installation service includes the full array of products.
We have more than 5 years of experience when it comes to bathroom installations.
Yes, in addition to showers, we also install wet rooms and mobility products.
Yes, we offer bespoke bathroom designs tailored to your requirements, floor space, budget etc.
Yes - We will discuss all of the requirements for your bathroom before putting together a quote.
Yes - The design is included in the quote.
This will depend on the extent of the individual installation and customers are advised of lead times at the initial stage. From estimate acceptance to installation average 3 weeks depending on work schedules.
Yes, we offer an array of luxury products, this also includes power showers.
Yes - Our experts are fully trained to cover every aspect of the boiler installation.
As standard, the boiler installation would include a thermostat. We would quote for the requirements on an individual basis and can include items that are part of the heating system e.g. radiators.
Yes - This can be quoted accordingly, please call our team today for more information.
Gas and LPG have stricter regulations (which are monitored) and as a consequence take slightly longer to install. LPG gas and tanks for oil boilers have to be situated appropriately. We can offer advice on this or alternatively, contact the local governing body.
Gas boilers are generally the cheapest to run.
In addition to being the cheapest to run, gas boilers also tend to be the cheapest to install.
New Worcester Bosch boilers are supplied with a minimum 7-year warranty. Speak to our friendly team for more information.
Of course - We can't perform a boiler installation without it.
A full boiler installation tends to take between 2-3 working days to complete.
We service the majority of main boiler brands, please call us to discuss whether your boiler is eligible.
It is advisable to have a C02 alarm fitted on any gas appliance and is mandatory for open fires and log burning fires and England.
Our boiler servicing starts from £100.00 ex VAT and Parts.
Our comprehensive boiler service generally takes between 1.5 - 2 hours.
We will endeavour to repair any faults during the service however repairs over the 1.5 hours allocated to the service will be chargeable per hour. Rates on application. Should we need additional parts we will have to return (chargeable).
Boilers & Central Heating
This includes one boiler service per year.
Gas Boilers: One free call out.
Oil Boilers: Two free call outs.
Callouts are available during weekday office hours and it covers boiler, heating or general plumbing related issues.
Please note that maintenance contracts are offered depending on the age and condition of the boiler.
We also work with key brands such as Vailant, Grant and many more.
It typically takes between 1 to 4 hours to repair a boiler, depending on the fault.
Only on Worcester Bosch boilers supplied and installed by us. We offer OFTEC workmanship warranties on oil boilers. (OFTEC – The trade association for the oil heating industry in the UK and Ireland).
We serve customers in and around Buckinghamshire and Maidenhead.
Yes: Solar collectors work on daylight as well as sunlight with Solar systems providing energy/ hot water during cloudy or overcast days, but would require a back up from another energy source such as a gas/oil boiler, immersions or another renewable energy source.
To get the best efficiency and make use of the solar gain created form the solar collectors in most cases a dedicated solar or new cylinder is required. But this is an ideal opportunity to overview your hot water system, and look at an unvented hot water system – (see hot water page).
This is often talked about, and sometimes difficult to equate, given the installation cost, rebates – incentives and efficiency of the system based on the panels orientation and the fuel type that has been replaced oil, gas etc. Typically this period could be from 6 – 15 years. A better way to look at things would be as an investment compared to say putting that money into shares or a bank, considered a riskier move by some, given that solar energy is free and will here for a long, long time.
5 year warranty on all our system with a life expectancy of 20 years +.
Generally our systems require minimal maintenance and when we annually service your heating equipment we can look at the solar system and its efficiency often avoiding any potential issues that may arise.
This is often talked about, and sometimes difficult to equate, given the installation cost, rebates – incentives and efficiency of the system based on the orientation of the panels and the fuel type that has been replaced oil, gas etc. Typically this period could be from 6 – 15 years. A better way to look at things would be as an investment compared to say putting that money into shares or a bank, considered a riskier move by some, given that solar energy is free and will here for a long, long time.
Surab Ltd is a friendly approachable family run business that prides itself on offering our customers the best levels of service, from the enquiry stage to installation and servicing.