Your safety and the safety of our Engineers is the most important thing to us and we are monitoring the Coronavirus situation daily. From today, we will ask you if you are confirmed to have contracted COVID-19 or are self-isolating as per UK Government guidelines from 12th March.
To find out about the governments latest advice and information, please click here.
What if someone in my household is self-isolating?
The safety of our Customers and our Engineers is our highest priority. If someone in your house is self-isolating and it is not an emergency then we will rearrange for an Engineer to attend seven days after the recommended self-isolation period is over.
What if it is an Emergency?
As per Government guidelines, and to help prevent the spread of the virus to other households and our Engineers, we are unable to attend until it is safe to do so.