General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) has now come into effect. Please be assured that here at Surab Ltd we’re committed to protecting and respecting your privacy. We are therefore contacting all customers to inform them of how we store and use their data, and the bring to their attention our newly updated privacy policy, designed to make sure everything is transparent and in-line with GDPR.

Security of Your Information

All electronic personal data such as your name, telephone numbers, address, email address, order details, are transferred and held securely off-site, with our customer’s database software provider. This information is securely held within the EU. All physical data is also held in a secure as possible manner, in order to protect your data. Our engineers have access to your information on their daily job sheets on the day that they visit you. The daily job sheets are returned to the business premises and securely held as soon as possible after the work has been completed. We only store this information for as long as is necessary and only for the purposes of our business activities. Once this data is no longer required it is destroyed securely. We will provide you with all details around how your data is stored upon request.

We have never and will never sell your personal details to third parties. Please be aware that we may share pertinent information with 3rd party suppliers in the interest of our services to you as a customer and in accordance with our business activities e.g. plumbing suppliers.

We do not hold bank account or card details.


When you use our website or any of our services on or after 25th May 2018, you will be agreeing to our updated Privacy Policy, which you can review in more detail on our website, or by contacting us for further information.

Should you wish to withdraw your content for us to hold and use your information in the manner as outlined above, please inform us in writing via email or by post.

If you have any questions please do not hesitate to contact us.